Everything we make is custom, so here's exactly how we handle proofs, mistakes, refunds, and your artwork — in plain English.
Every order gets a free digital proof before anything is cut. You approve it, or we tweak it until you do. Nothing goes into vinyl without your green light. This is how we keep a 5.0 rating: no surprises.
Our mistake = free remake, shipped free. Wrong color, wrong size versus the approved proof, cutting error, damage in our packaging — we recut it, no questions, no shipping charge. Snap us a photo and it's in the next cut run.
We cut exactly what's approved — so please read your proof carefully (spelling, dates, numbers). If a mistake rides in on an approved proof, we're not going to leave you stuck: we'll recut it at a discounted rate. We'd rather keep you than win the argument.
Flat $3 US shipping, free over $40. Once a package is scanned by USPS it's in their hands, but we don't disappear on you — if a package is lost or arrives damaged, contact us and we'll work it out like humans, up to and including a recut.
When you upload artwork or request a design, you're confirming you have the right to use it. We don't cut trademarked logos, characters, or brand artwork without proof of permission — that protects you as much as us. Custom designs we create for you are yours to enjoy on your stuff; the underlying design files remain NeSmith Decals' work product unless we agree otherwise in writing.
We collect what an order needs — name, contact, address, and your design details — and use it to make and ship your order, send order updates, and (if you don't opt out) occasional NeSmith news. We never sell your information. Every marketing email has a working unsubscribe link.
Snap @nesm1th · call/text (234) 540-1239 · info@nesmithdecals.com