Almost everything we make is custom, so here's exactly how we handle proofs, mistakes, refunds, and your artwork, in plain English.
Every custom order gets a free digital proof before anything is cut. You approve it, or we tweak it until you do. Nothing goes into vinyl without your green light. This is how we keep a 5.0 rating: no surprises.
Our mistake = free remake, shipped free. Wrong color, wrong size versus the approved proof, cutting error, damage in our packaging. We recut it, no questions, no shipping charge. Snap us a photo and it's in the next cut run.
We cut exactly what's approved, so please read your proof carefully (spelling, dates, numbers). If a mistake rides in on an approved proof, we're not going to leave you stuck: we'll recut it at a discounted rate. We'd rather keep you than win the argument.
Decals and covers ship a flat $7 in the US, free over $75. Speaker racks ship a flat $25. Once a package is scanned by USPS it's in their hands, but we don't disappear on you. If a package is lost or arrives damaged, contact us and we'll work it out like humans, up to and including a recut.
When you upload artwork or request a design, you're confirming you have the right to use it. We don't cut trademarked logos, characters, or brand artwork without proof of permission. That protects you as much as us. Custom designs we create for you are yours to enjoy on your stuff; the underlying design files remain NeSmith Decals' work product unless we agree otherwise in writing.
We collect what an order needs (name, contact, address, and your design details) and use it to make and ship your order, send order updates, and (if you don't opt out) occasional NeSmith news. We never sell your information. Every marketing email has a working unsubscribe link.
Snap @nesmithdecals · call/text 234-540-1239 · info@nesmithdecals.com